Terms & Conditions

Effective Date: 7 November 2026
Last Updated: 7 November 2026

1. Introduction

Welcome to SAPNON. These Terms & Conditions govern your access to and use of the SAPNON website, applications, digital products and services.

SAPNON operates from India and provides digital solutions and related services to individuals, businesses and organisations in India and internationally.

By accessing our website or using our services, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please discontinue using our website and services.

2. About SAPNON

SAPNON provides digital and technology-related services, which may include:

• Website design and development.
• Mobile application development.
• E-commerce website development.
• Search Engine Optimization (SEO).
• Digital marketing services.
• Software and custom development.
• Business automation and digital solutions.
• Technology consulting and related services.

The availability, scope and specifications of individual services may vary depending on the project agreement or service proposal.

3. Eligibility and User Responsibilities

By using our website or services, you confirm that:

• You are legally capable of entering into a binding agreement.
• You will provide accurate and complete information.
• You will use our website and services for lawful purposes.
• You will not attempt to compromise website security.
• You will not misuse our website, content or services.
• You will respect the intellectual property rights of others.

If you are using our services on behalf of a company or organisation, you confirm that you have the authority to represent that organisation.

4. Website Use and Acceptable Conduct

You agree not to:

• Use our website for unlawful, fraudulent or misleading activities.
• Attempt unauthorised access to our systems or servers.
• Introduce viruses, malware or harmful code.
• Interfere with website performance or availability.
• Copy, reproduce or distribute protected website content without permission.
• Submit false, misleading or abusive enquiries.
• Use automated systems to scrape or misuse our website without authorisation.

We reserve the right to restrict or suspend access where misuse, security risks or violations of these terms are identified.

5. Services and Project Agreements

Information displayed on our website is provided for general informational purposes.

Specific project requirements, deliverables, timelines, revisions, technical specifications and commercial terms will be confirmed through a quotation, proposal, statement of work or separate written agreement.

Where a separate signed agreement exists, its specific terms will govern the relevant project to the extent of any conflict with these general website terms.

6. Pricing and Payments

Service prices may depend on project scope, complexity, technical requirements and additional services requested.

• Prices will be communicated through quotations or proposals.
• Applicable taxes may be charged separately.
• Payment schedules will be specified in the project agreement.
• Additional work outside the agreed scope may involve extra charges.
• Third-party subscriptions, hosting, domain and licensing costs may be charged separately.
• International transactions may involve currency conversion and bank charges.

Work may begin after receipt of the agreed advance payment or other required confirmation.

Delayed payments may result in suspension of work, withholding of deliverables or postponement of project milestones, subject to the applicable agreement.

7. Refunds and Cancellations

Refund eligibility depends on the nature of the service, work completed, expenses incurred and the terms agreed with the client.

• Payments for completed work are generally non-refundable.
• Advance payments may be adjusted against work performed and costs incurred.
• Third-party expenses already paid may not be refundable.
• Custom development work already completed may not qualify for a full refund.
• Cancellation requests must be submitted in writing.

Any refund or cancellation will be handled in accordance with the applicable project agreement and mandatory consumer protection laws.

8. Project Timelines and Delivery

Project timelines will be estimated based on the agreed scope, availability of resources and timely receipt of required information and approvals.

Delays may occur due to:

• Late delivery of content, images or project materials by the client.
• Delayed feedback or approvals.
• Changes in project scope.
• Third-party service interruptions.
• Technical difficulties or circumstances beyond reasonable control.

SAPNON will make reasonable efforts to complete projects within agreed timelines but does not guarantee delivery dates where external factors affect project progress.

9. Client Responsibilities

Clients are responsible for providing accurate information, content, credentials and materials required for their projects.

Clients must ensure that they have the necessary rights and permissions to use any images, logos, text, videos, trademarks or other materials supplied to SAPNON.

Clients are responsible for reviewing and approving final deliverables before publication or deployment.

10. Intellectual Property Rights

Unless otherwise agreed in writing, SAPNON retains ownership of its pre-existing materials, internal tools, reusable components, frameworks, methods, source libraries and proprietary technology.

Ownership or licensing of project-specific deliverables will be governed by the relevant project agreement and applicable law.

Upon receipt of all agreed payments, rights in specifically commissioned deliverables may be transferred or licensed to the client as expressly agreed in writing.

Our website text, graphics, branding, design elements and other original content may not be reproduced or distributed without appropriate permission.

11. Third-Party Services and Integrations

Our services may involve third-party products, software, platforms and integrations, including:

• Domain and web hosting providers.
• Cloud infrastructure providers.
• Payment gateways.
• Google Play and other application distribution platforms.
• Analytics and advertising platforms.
• External APIs and software services.

Such third-party services operate under their own terms, policies, pricing and availability.

SAPNON is not responsible for independent changes, outages, restrictions or policy decisions made by third-party providers.

12. Search Engine Optimization and Digital Marketing

SEO and digital marketing services are intended to improve online visibility, website performance and digital reach.

Search engine rankings, traffic, advertising performance, conversions and business results depend on various factors beyond our control.

SAPNON does not guarantee:

• Specific Google or other search engine rankings.
• Guaranteed website traffic or lead volumes.
• Specific advertising returns or sales figures.
• Permanent search engine positions.
• Approval of third-party advertising accounts.

We will provide services according to the agreed scope and reasonable professional standards.

13. Mobile Applications and Google Play Store

Applications developed or operated by SAPNON may be distributed through Google Play Store or other application platforms.

Application availability, approvals, permissions, updates and distribution are subject to the policies and decisions of the relevant platform.

Users must comply with the applicable application platform terms when downloading or using applications.

App-specific features, subscriptions, payments and usage requirements may be governed by additional terms displayed within the relevant application.

14. Privacy and Personal Information

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored and protected.

Please review our Privacy Policy before submitting personal information.

15. Confidentiality

SAPNON will take reasonable steps to protect confidential business and project information shared by clients.

Confidential information will not be disclosed to unauthorised parties except where required for service delivery, authorised by the client or required by applicable law.

Specific confidentiality obligations may be established through a separate Non-Disclosure Agreement (NDA).

16. Disclaimer of Warranties

Our website and general informational content are provided on an "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that:

• The website will always be available without interruption.
• All website information will always be error-free.
• All third-party integrations will remain continuously available.
• Our website will be free from every possible security threat.

Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, SAPNON will not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities or data.

Any liability arising from a specific project will be governed by its applicable written agreement.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct or other non-excludable legal obligations.

18. Indemnification

To the extent permitted by applicable law, users and clients agree to be responsible for claims, losses or expenses arising directly from:

• Their unlawful use of our website or services.
• Materials supplied by them that infringe third-party rights.
• Fraudulent or unauthorised activities carried out by them.
• Material breaches of these terms or an applicable agreement.

19. Suspension and Termination

SAPNON may suspend or restrict access to its website or services where reasonably necessary due to:

• Violation of these Terms & Conditions.
• Security threats or suspected fraudulent activities.
• Unlawful use of services.
• Non-payment of agreed amounts.
• Requirements imposed by law or relevant platforms.

Termination of a specific client project will be subject to the applicable project agreement and legal requirements.

20. Force Majeure

SAPNON will not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including natural disasters, government restrictions, war, civil disturbances, internet outages, power failures, cyberattacks or major third-party service disruptions.

21. International Users and Applicable Laws

SAPNON operates from India and may provide services to customers in multiple countries.

Users are responsible for complying with applicable local laws when accessing our website and services.

Mandatory consumer protection, privacy and other legal rights applicable in your country will not be excluded by these terms.

22. Governing Law and Dispute Resolution

Subject to mandatory applicable laws and consumer protection rights, these Terms & Conditions will generally be governed by the laws of India.

Disputes will first be addressed through good-faith discussions between the relevant parties.

Where a dispute cannot be resolved amicably, it may be referred to the competent courts or dispute resolution forum having jurisdiction under applicable law.

Nothing in this section prevents consumers in other jurisdictions from exercising mandatory rights available under their local laws.

23. Changes to These Terms

SAPNON reserves the right to update these Terms & Conditions when necessary to reflect changes in services, technology, business practices or applicable laws.

Updated terms will be published on this page with a revised effective date.

24. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Contact Information

For questions regarding these Terms & Conditions, services, payments or legal concerns, please contact SAPNON:

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